This blog post discusses Mint Mobile's service from a real user's perspective. It acknowledges the misleading marketing tactics Mint Mobile uses but highlights the value the service provides compared to other carriers. The post concludes by stating the user's intention to stay with Mint Mobile despite the inconveniences.
I’m surprised you didn’t also explore Mint’s bait & switch tactics employed to gain new customers and compare service quality pre T-Mobile vs. post T-Mobile. Before the switch, customer & technical support was promptly handled by friendly and knowledgeable Americans. It was actually refreshing to be quickly connected with a well-trained person in the US who was able to resolve my issue without any difficulties. However, after the switch, I was forced to endure the mind-numbing experience of absurd phone trees that connect to off-shore call centers manned by third rate ESL representatives that rely on scripts, send you in circles, etc. Yes, it’s as bad as Comcast. Finally, and most importantly, pre T-Mobile offered extensive coverage, while post T-Mobile, I made the alarming discovery that large sections of a rural state highway no longer has coverage. I don’t expect carriers to cover remote county roads, but state highways?!! There is no excuse. Imagine breaking down in the cold of winter and discover you have no coverage!
Frankly, I would like to see the money trail and can’t help but wonder if the switch was all part of a larger scheme to obtain new customers. And Ryan Reynolds, however endearing your roles may be, your decision to use your celebrity persona to misleadingly lure customers has prompted me to boycott all of your future endeavors, including movies.
Thank you. I have had some lousy experiences with technical support. I call when my unlimited plan expires and try to explain it to people in the Philippines. I say, doesn’t unlimited mean unlimited? They say Unlimited has a limit of 40 GB. I say that’s not unlimited; they go back to the script… It’s mind-numbing. I Appreciate you sharing these additional details; let’s keep an eye out and hold them accountable.
I agree and I will be on the search for these and if you see any please place a link below it’s sad that so many companies have resorted to such complicated pricing constructs
I’m surprised you didn’t also explore Mint’s bait & switch tactics employed to gain new customers and compare service quality pre T-Mobile vs. post T-Mobile. Before the switch, customer & technical support was promptly handled by friendly and knowledgeable Americans. It was actually refreshing to be quickly connected with a well-trained person in the US who was able to resolve my issue without any difficulties. However, after the switch, I was forced to endure the mind-numbing experience of absurd phone trees that connect to off-shore call centers manned by third rate ESL representatives that rely on scripts, send you in circles, etc. Yes, it’s as bad as Comcast. Finally, and most importantly, pre T-Mobile offered extensive coverage, while post T-Mobile, I made the alarming discovery that large sections of a rural state highway no longer has coverage. I don’t expect carriers to cover remote county roads, but state highways?!! There is no excuse. Imagine breaking down in the cold of winter and discover you have no coverage!
Frankly, I would like to see the money trail and can’t help but wonder if the switch was all part of a larger scheme to obtain new customers. And Ryan Reynolds, however endearing your roles may be, your decision to use your celebrity persona to misleadingly lure customers has prompted me to boycott all of your future endeavors, including movies.
Thank you. I have had some lousy experiences with technical support. I call when my unlimited plan expires and try to explain it to people in the Philippines. I say, doesn’t unlimited mean unlimited? They say Unlimited has a limit of 40 GB. I say that’s not unlimited; they go back to the script… It’s mind-numbing. I Appreciate you sharing these additional details; let’s keep an eye out and hold them accountable.
Are there any companies doing this right? Seems like a point of differentiation if you just present a straightforward view of your pricing/offer.
I agree and I will be on the search for these and if you see any please place a link below it’s sad that so many companies have resorted to such complicated pricing constructs