Discussion about this post

User's avatar
MJ Casserly's avatar

I’m surprised you didn’t also explore Mint’s bait & switch tactics employed to gain new customers and compare service quality pre T-Mobile vs. post T-Mobile. Before the switch, customer & technical support was promptly handled by friendly and knowledgeable Americans. It was actually refreshing to be quickly connected with a well-trained person in the US who was able to resolve my issue without any difficulties. However, after the switch, I was forced to endure the mind-numbing experience of absurd phone trees that connect to off-shore call centers manned by third rate ESL representatives that rely on scripts, send you in circles, etc. Yes, it’s as bad as Comcast. Finally, and most importantly, pre T-Mobile offered extensive coverage, while post T-Mobile, I made the alarming discovery that large sections of a rural state highway no longer has coverage. I don’t expect carriers to cover remote county roads, but state highways?!! There is no excuse. Imagine breaking down in the cold of winter and discover you have no coverage!

Frankly, I would like to see the money trail and can’t help but wonder if the switch was all part of a larger scheme to obtain new customers. And Ryan Reynolds, however endearing your roles may be, your decision to use your celebrity persona to misleadingly lure customers has prompted me to boycott all of your future endeavors, including movies.

Expand full comment
Tobin Trevarthen's avatar

Are there any companies doing this right? Seems like a point of differentiation if you just present a straightforward view of your pricing/offer.

Expand full comment
2 more comments...

No posts