Data + Trust = Transformation
How AI Can Augment, Not Replace, Human Connection
At a recent CERTIFi by Mercy University advisory meeting, we tackled a hot topic: Artificial Intelligence (AI) in customer service.
We discussed big questions like:
Can chatbots handle everything, or do we still need people?
Will AI ever "get" our feelings?
From this meeting and the combined POV of the advisors from the Technology, Accounting, Marketing, an…
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